George Scott, President
George understands business – both as a business owner and as a business consultant/business broker. Beginning his double roles in 1983, he has been, and is, able to observe (up close) the internal operations and financial conditions of hundreds of businesses. Consequently, George has a unique perspective as to why some businesses achieve resounding success while others fail.
In addition to the hands-on experience as a business consultant and broker, George earned a Bachelor of Science degree in 2007 and a Master of Business Administration (MBA) in 2009. Earning both degrees while working full time, he shared MBA Top of the Class honors with an International Vice President of a well known service business. The two degrees were earned through SUNY Empire State College (ESC) FORUM WEST management program and its School for Graduate Studies.
As a business, management, and economics adjunct college instructor for the SUNY Empire State College’s Center for Distance Learning, George teaches a number of advanced business courses, which include Consumer Behavior, Marketing Principles, Marketing Communications – Advertising and Promotion, Public Relations, and Sales Management. Additionally, he is lead instructor and course reviewer of the Public Relations course.
George is a business writer, having written numerous articles about various aspects of owning, operating, and selling a business. Most recently, a number of his articles have appeared in FOCUS, the magazine of the Small Business Association of Michigan (SBAM). (Links to those articles can be found in the articles section of this website.) As an SBAM VIP member in good standing, George is a member of SBAM’s Strategic Communications Advisory Committee and SBAM’s Government Relations Entrepreneurial Task Force. Additionally, George has been quoted as a business source for other articles in business publications in Michigan and other states.
For the 2011-2012 term, George served as the Public Relations Officer of Toastmasters International District 62, which encompasses nearly all of Michigan. Many years prior, he served as the Public Information Officer of his Army National Guard unit.
Volunteer activities include serving on the Michigan AfterSchool Association’s Board of Directors. George is serving as a Junior Vice Commander of American Legion District 6, for the 2016 – 2017 term and will continue to do so for the 2017-2018 term. Additionally he is a member of American Legion Post #269.
Past volunteer activities include being a Senior Resource Volunteer and Speakers Bureau Chair of the Compeer Program, as well as the public speaking trainer of United Way Loaned Executives. Additionally, he was a community speaker for both programs.
Tom is President of Tom Borg Consulting, LLC, which specializes in customer acquisition and retention. He advises clients to help them maintain an increasingly productive and profitable business or organization through greater internal communication, trust and collaboration.
His client list includes many corporations and organizations that include Eastern Michigan University, Quicken Loans, and Fox Hills, Golf & Banquet Center as well as the Detroit Metropolitan Airport, the National Association of Accountants, the National Roofing Council.
As a business author, Tom’s articles have been published in 47 countries and he has written three books: Making Service Count, How to Keep a Positive Attitude in a Sometimes Negative World, and The 5 Biggest Customer Service Mistakes Small Business Owners Make and What to do About Them. He has been interviewed on numerous business radio and television programs.
Tom is a member of the Eastern Michigan University Alumni board of directors and is a past board member for the YMCA of Metropolitan Detroit. He has a Bachelor’s Degree in Administration and a Master’s Degree in Educational Leadership from Eastern Michigan University. He is a member of the Strategic Communication Advisory Committee of the Small Business Association of Michigan.